Terms and Conditions

Effective Date: 17 June 2025

Welcome to Eco Playroom! We are delighted to share our collection of eco-friendly and engaging toys with you. These Terms and Conditions ("Terms") govern your use of our website (www.ecoplayroom.com.au) and the purchase of products from us. Please read these Terms carefully before accessing or using our website. By using our website or placing an order, you agree to be bound by these Terms.

1. General

1.1. Eco Playroom ("we", "us", "our") is an online toy store operating in Australia. 1.2. By agreeing to these Terms, you represent that you are at least the age of majority in your state or territory of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this site. 1.3. We reserve the right to refuse service to anyone for any reason at any time. 1.4. You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

2. Products

2.1. Product Information: We take care to ensure that all information, descriptions, and images of our products are accurate. However, we do not warrant that product descriptions or other content is completely accurate, complete, reliable, current, or error-free. Colours may vary slightly due to different screen displays. 2.2. Eco-Friendly Claims: We are committed to offering products that are environmentally conscious. Our "eco-friendly" claims are based on information provided by our suppliers and may refer to aspects such as the materials used (e.g., sustainably sourced wood, recycled plastic, organic cotton), the manufacturing process, or the product's lifecycle. We strive to be transparent and provide specific details about the environmental attributes of each product in its description. We encourage you to read these descriptions carefully. We do not, however, guarantee that all aspects of a product are "eco-friendly" and our claims should not be interpreted as a blanket endorsement of a product's entire environmental impact. For more information on our commitment to sustainability, please visit our Sustainability Page. 2.3. Product Availability: All products are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available. 2.4. Pricing: All prices are listed in Australian Dollars (AUD) and are inclusive of Goods and Services Tax (GST). We reserve the right to change our prices at any time without notice.

3. Toy Safety

3.1. Safety Standards: The safety of your children is our highest priority. Our toys are sourced from reputable manufacturers who are required to meet Australia's mandatory safety standards (AS/NZS ISO 8124). 3.2. Age Recommendations: Many of our toys have age recommendations. These are provided for safety reasons and are based on the developmental stage of children and the presence of small parts. Please adhere to these recommendations. 3.3. Supervision: Adult supervision is recommended for all children, especially when playing with new toys. 3.4. Product Use and Care: Please check toys regularly for any signs of wear and tear. Damaged toys should be discarded to avoid injury. Follow any specific care instructions provided with the product. 3.5. WARNING: CHOKING HAZARD: Some of our toys may contain small parts that are not suitable for children under 3 years of age. These will be clearly marked. Please keep these toys away from young children.

4. Ordering and Payment

4.1. Placing an Order: When you place an order, you are making an offer to purchase the product(s) for the price (including the delivery and any other charges and taxes) specified on this website. 4.2. Order Acceptance: We reserve the right to accept or reject your order for any reason, including if the requested product is not available, if there is an error in the price or the product description, or if we do not receive authorisation for your payment. 4.3. Payment: We accept payment via [List your accepted payment methods, e.g., Visa, Mastercard, PayPal]. Payment must be made in full before the goods are dispatched.

5. Shipping and Delivery

5.1. Shipping: We ship to addresses within Australia. Shipping costs are calculated at checkout and are based on the weight and destination of your order. 5.2. Delivery Times: We aim to dispatch orders within [Number] business days. Estimated delivery times will be provided at checkout. Please note that these are estimates only and we are not responsible for any delays caused by third-party delivery services. 5.3. Risk of Loss: The risk of loss and title for all merchandise ordered on this website pass to you when the merchandise is delivered to the shipping carrier.

6. Returns, Refunds and Exchanges

6.1. Change of Mind: If you are not satisfied with your purchase, you may return it to us for a refund or exchange within [Number] days of receipt, provided the item is in its original, unused condition with all tags and packaging intact. Please note that you will be responsible for the return shipping costs. 6.2. Faulty or Damaged Goods: In accordance with the Australian Consumer Law, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. If you believe your product is faulty, please contact us at [Your Email Address] with proof of purchase and a description and photograph of the fault.

7. Intellectual Property

7.1. All content on this website, including text, graphics, logos, images, and software, is the property of Eco Playroom or its content suppliers and is protected by Australian and international copyright laws.

8. Limitation of Liability

8.1. To the maximum extent permitted by law, Eco Playroom will not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if we have been advised of the possibility of such damages), resulting from the use or the inability to use the service or any products purchased from our website.

9. Your Rights Under Australian Consumer Law

9.1. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

10. Governing Law

10.1. These Terms shall be governed by and construed in accordance with the laws of Victoria, Australia. You agree to submit to the exclusive jurisdiction of the courts of that jurisdiction.

11. Changes to Terms and Conditions

11.1. We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.